Shipping Policy

Last Updated: August 5, 2026

At Medical Mask Superstore, we work to process and ship orders quickly and reliably from our Los Angeles, California facility.

Shipping Rates

We offer simple flat-rate shipping within the United States:

• Orders under $100: $7.95 flat-rate shipping

• Orders of $100 or more: FREE standard shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Same-Day Shipping

Orders placed before 2:00 PM Pacific Time (PT), Monday through Saturday, generally ship the same day.

Orders placed after 2:00 PM PT generally ship on our next shipping day.

Orders placed on Sundays or recognized holidays generally ship on the next available shipping day.

While we make every reasonable effort to ship qualifying orders the same day, unusually high order volume, payment verification, address issues, carrier interruptions, large or bulk orders, or other circumstances may occasionally cause a delay.

Order Processing & Cancellations

Orders are processed and shipped from our Los Angeles, California facility.

You may request to cancel an order as long as it has not yet shipped.

We will make every reasonable effort to accommodate cancellation requests. However, because orders are processed quickly, submitting a cancellation request does not guarantee that the shipment can be stopped.

Once an order has shipped, it cannot be cancelled.

Please carefully review your:

• Products and quantities

• Shipping address

• Billing information

• Contact information

before submitting your order.

For complete cancellation terms, please see our Return, Refund & Cancellation Policy.

Delivery Time

Delivery times depend on the destination, shipping carrier, and shipping conditions.

Most standard domestic orders are delivered within approximately 2 to 7 business days after shipment, although delivery times are estimates and are not guaranteed.

Delivery may take longer because of:

• Carrier delays

• Severe weather

• Holidays

• High shipping volume

• Transportation disruptions

• Incorrect or incomplete addresses

• Other circumstances outside our control

Medical Mask Superstore is not responsible for carrier delays after a package has been transferred to the shipping carrier.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address or other contact information provided with your order.

Please allow time for the carrier to scan and activate the tracking number after shipment. Tracking information may occasionally take several hours or until the following day to begin displaying movement.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, please contact us as quickly as possible. We will make reasonable efforts to update the address if the order has not yet shipped, but changes cannot be guaranteed.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address:

• Original shipping charges are non-refundable.

• Additional carrier or return-to-sender fees may apply.

• If you request reshipment, new shipping charges must be paid before the order is shipped again.

• A restocking fee of up to 50% may apply if you choose not to have the order reshipped.

Please refer to our Return, Refund & Cancellation Policy for complete terms.

Refused Shipments

If a customer refuses delivery without prior authorization from Medical Mask Superstore:

• Original shipping and handling charges are non-refundable.

• Return shipping charges or carrier fees may be deducted from any amount otherwise eligible for credit.

• A restocking fee of up to 50% of the merchandise value may apply.

Refused shipments are handled in accordance with our Return, Refund & Cancellation Policy.

Lost or Missing Packages

If tracking information shows that your package has not been delivered within the expected timeframe, please contact us so we can review the shipment.

If tracking shows a package as delivered but you cannot locate it, we recommend checking:

• Around the delivery location

• With household members or employees

• With neighbors where appropriate

• With your building, front desk, mailroom, or receiving department

• Directly with the shipping carrier

We will assist with available tracking information and carrier inquiries when appropriate.

Once a carrier confirms successful delivery to the shipping address provided with the order, Medical Mask Superstore may not be responsible for loss, theft, or misplacement occurring after delivery.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 2 calendar days of delivery.

We may request:

• Your order number

• Photos of the affected product

• Photos of the packaging and shipping label

• A brief description of the issue

Please retain the merchandise and packaging until your claim has been reviewed.

Damaged, defective, or incorrect items are handled in accordance with our Return, Refund & Cancellation Policy.

Business and Bulk Orders

Medical Mask Superstore welcomes orders from businesses, healthcare providers, organizations, facilities, and other bulk purchasers.

Larger orders may require additional processing time depending on order size, product availability, and shipping requirements.

If special shipping arrangements are required, we may contact you before shipment.

Domestic Shipping Only

Medical Mask Superstore currently ships within the United States only.

We do not currently offer international shipping.

Orders requiring delivery outside the United States cannot be processed through our standard online checkout.

Shipping Restrictions

Certain destinations, products, or larger orders may require an alternative shipping method or additional information before shipment.

If we are unable to fulfill an order using the shipping method selected at checkout, we will contact you using the information provided with the order.

Contact Us

For questions regarding shipping, tracking, or an existing order, please contact:

Medical Mask Superstore

Email: Support@MedicalMaskSuperstore.com

Mailing Address:
14539 Blythe Street, A11
Los Angeles, CA 91402
United States